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Positive Feedback Management - The Point

March 21, 2017 Clemens Rettich

Discretionary effort. That's the whole point of using the Positive Feedback Management approach in your organization: discretionary effort.

Discretionary effort is effort we choose to make. We...

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Marketing To Grow Market Share

January 01, 2017 Clemens Rettich

The owner of a successful HVAC business recently experienced an early winter with little growth. Year-on-year sales were flat despite an effective marketing campaign. 

He is in a competitive...

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You Can't Fix Stupid

August 26, 2016 Clemens Rettich

 

Creating a delightful customer experience is one of the most important things in business.

Creating a delightful customer experience is also one of the most complex and difficult things to do in...

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Entrepreneurship Is Not About Work-Life Balance

April 27, 2016 Clemens Rettich

 There is no balance.

When we seek work-life balance we are seeking that doesn't exist and wouldn't be good enough if it did.

Metaphors are powerful. They can change how we think. We use metaphors...

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