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Clemens Rettich

Recent Posts

You Can't Fix Stupid

August 26, 2016 Clemens Rettich


Creating a delightful customer experience is one of the most important things in business.

Creating a delightful customer experience is also one of the most complex and difficult things to do in...

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The Supplier Relationship Advantage

June 17, 2016 Clemens Rettich


Supplier relationships are not more important than customer or employee relationships. But so many business owners and business experts don't even put them in the same ballpark. They treat...

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Entrepreneurship Is Not About Work-Life Balance

April 27, 2016 Clemens Rettich

 There is no balance.

When we seek work-life balance we are seeking that doesn't exist and wouldn't be good enough if it did.

Metaphors are powerful. They can change how we think. We use metaphors...

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Customer Loyalty is Sticky Business

April 10, 2016 Clemens Rettich


I heard this joke: A: When is customer loyalty not repeat business? B: Wait, repeat business isn't loyalty? A: No. It's not. And can you just answer the question now? B: No. I can't. I need some...

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Complaining Customers Are a Gift From Heaven

March 21, 2016 Clemens Rettich

The Silently Unhappy

We know little about each other when things are going well. The mask stays in place.

We find what you are made of when things go wrong.

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Minions: Vectors for Change

March 12, 2016 Clemens Rettich


Extend your reach.

Great Performances rule #2 is: to grow is to delegate. But your workforce, your team, could be so much more than just a tool in the growth of your business. They could be ...

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