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Complaining Customers Are a Gift From Heaven

March 21, 2016 Clemens Rettich

The Silently Unhappy

We know little about each other when things are going well. The mask stays in place.

We find what you are made of when things go wrong.

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Minions: Vectors for Change

March 12, 2016 Clemens Rettich

 Extend your reach.

Great Performances rule #2 is: to grow is to delegate. But your workforce, your team, could be so much more than just a tool in the growth of your business. They could be ...

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Limina - The Courage of Decisions

December 23, 2015 Clemens Rettich

 You are standing at a doorway.

We are always standing at a doorway. We have in each moment of our lives a choice to walk through a door that moves us into a new space, or we can leave it closed...

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The I Factor - The Truth of Initiative

November 28, 2015 Clemens Rettich

 There aren't any "I" in 'team' but there are 4 of them in initiative.


The i-factor, the heart of the intrapreneur: the employee who behaves like an entrepreneur within the organization.

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The iMyth: Doing Requires Inspiration

November 16, 2015 Clemens Rettich

 You cannot move a mountain without inspiration, but inspiration will not move the mountain.

Believing inspiration and doing are the same thing is the iMyth.

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