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Customer Loyalty is Sticky Business

April 10, 2016 Clemens Rettich

 

I heard this joke: A: When is customer loyalty not repeat business? B: Wait, repeat business isn't loyalty? A: No. It's not. And can you just answer the question now? B: No. I can't. I need some...

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Customer Loyalty: What Does It Mean?

February 20, 2014 Clemens Rettich

 Does customer loyalty still exist?

The short answer is yes. Yes but...

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