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Complaining Customers Are a Gift From Heaven

March 21, 2016 Clemens Rettich

The Silently Unhappy

We know little about each other when things are going well. The mask stays in place.

We find what you are made of when things go wrong.

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How to Fail - 3 Ways to Jeopardize Your Business Out of the Gate

June 12, 2014 Clemens Rettich

 At a wonderful networking group I am a part of we hold a 'round table' on any business topic a member chooses. The facilitated round-table conversation is the heart of the meetings.

The...

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