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Premium Pricing Strategy to Support the CX Cycle

January 12, 2014 Clemens Rettich

 Like all systems, a business is growing or it is decaying.

Pricing strategies contribute to which way that cycle spins. Pricing is more than just a mechanical response to cost inputs and profit...

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Why do They Leave?

October 28, 2011 Clemens Rettich

Why do customers and employees leave?

Because you don’t care.

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Pricing Isn't A Financial Function

July 22, 2011 Clemens Rettich


Accounting is a trailing activity: it accounts for what has happened in the past. Even when you create sales forecasts and budgets, these are generally based on performance in the past (or you...

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In Business Good Ideas Trump Original Ideas

June 20, 2011 Clemens Rettich

Originality is over-rated. Not only is new not necessarily better, most of what we think is new, really isn’t. The secret to success isn’t novelty or even originality; it is focus, discipline, and...

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