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Clemens Rettich

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Courage, Risk, and Growth For Business Owners

June 09, 2018 Clemens Rettich

I was really looking forward to reading the Deloitte report on the lack of courage in Canadian business. After all, the report was provocatively titled “The Future Belongs to the Bold / Canada...

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Innovation Isn't Common Sense

February 08, 2018 Clemens Rettich

Innovation isn’t always sexy

We associate innovation with the new economy world of tech start-ups. But in the old economy world of businesses that have to make a profit by making something, selling...

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You Can't Fix Stupid

August 26, 2016 Clemens Rettich

 Creating a delightful customer experience is one of the most important things in business.

Creating a delightful customer experience is also one of the most complex and difficult things to do in...

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The Supplier Relationship Advantage

June 17, 2016 Clemens Rettich

 Supplier relationships are not more important than customer or employee relationships. But too many business owners and business experts don't even put them in the same ballpark. They treat...

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Entrepreneurship Is Not About Work-Life Balance

April 27, 2016 Clemens Rettich

 There is no balance.

When we seek work-life balance we are seeking that doesn't exist and wouldn't be good enough if it did.

Metaphors are powerful. They can change how we think. We use metaphors...

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Customer Loyalty is Sticky Business

April 10, 2016 Clemens Rettich

 I heard this joke:

A: When is customer loyalty not repeat business? B: Wait, repeat business isn't loyalty? A: No. It's not. And can you just answer the question now? B: No. I can't. I need some...

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